01 - Introduction
IsaacAuta
Technical Support Engineer · Integration Specialist · Systems Thinker
Fintech, banking, SaaS - and high-scale web platforms.
02 - Capabilities
Tools, platforms, and disciplines I use to build, integrate, and support systems end-to-end.
Technical Support
WordPress.com
JavaScript
Python
Git
Postman
DNS & SSL
WP-CLI & SSH
REST API debugging
Integration & APIs
Node.js
REST APIs
GraphQL
Webhooks
OAuth 2.0 / JWT
ERP Integration
Zapier / n8n
Mulesoft
Platforms & Tools
Shopify
Zendesk
Freshdesk
Jira
ServiceNow
Salesforce
Slack
Microsoft 365
QA & Documentation
GA4
Playwright
TestRail
Confluence
Notion
SQL & Bash
GitHub Actions
WalkMe / Pendo
03 - Selected Work
A selection of the most significant projects I have built and delivered:
Prestige Mobile
Lead Integration Engineer
A real-time mobile banking app with beneficiary management and instant payments. Enables users to perform mobile banking transactions, manage accounts, and access live customer support.
NAF Mobile
Lead Integration Engineer
Mobile banking app for the Nigerian Air Force Microfinance Bank (NAFMFB) with account opening, transfers, bill payments, and biometrics. Tailored to modernise banking for Nigerian Air Force personnel.
No preview
Sofri Pro
Lead Integration Engineer
Loan servicing platform and mobile banking app with KYC, repayment tracking, NIBSS Instant Payment Integration, account opening, transfers, bill payments, and biometrics.
04 - Experience
Most recent roles:
Technical Support Engineer
- Troubleshoot and resolve complex WordPress.com issues across core, themes, plugins, performance bottlenecks, and server-level environments.
- Diagnose and resolve DNS, SSL, hosting, and server configuration issues across diverse infrastructure setups.
- Provide multi-channel client support through structured troubleshooting, consultative guidance, and educational walkthroughs.
- Document technical findings, resolutions, and repeatable workflows to improve team knowledge sharing.
- Participate in on-call rotations, ensuring timely resolution of high-priority production issues.
- Debug PHP, JavaScript, REST API, and database-related issues using WP-CLI, SSH, and Git-based workflows.
- Proactively identify recurring pain points and recommend process improvements and automation opportunities.
Nov 2025 - Present
Technical Support Engineer
- Provided seamless integration support for payment and bill payment services, assisting merchants with API-related issues and guiding them through live deployment on platforms like Quickteller, Paydirect, and Card Payments.
- Troubleshot transaction failures, authentication errors, and customer validation issues, maintaining a resolution success rate of 90% within established SLA timelines.
- Led a cross-functional support team of 3+ members to resolve high-priority API integration issues, resulting in a 40% improvement in ticket resolution time.
- Resolved complex API integration challenges, ensuring over 7,000 billers were accessible for services such as Quickteller, airtime/data top-up, Paydirect, Card Payments, and e-pin generation.
- Facilitated the onboarding of merchants for platforms like Quickteller Business, ensuring optimal use of features such as Web Checkout and Card Payments API.
- Contributed to a 50% reduction in escalations through proactive troubleshooting and efficient documentation of common integration challenges.
Oct 2024 - Jan 2026
06 - Testimonials
What people I have worked with had to say about me...
Honest and Reliable. Isaac is very good at what he does - hardworking and independent-minded.
Aliyu Abdullahi
Management Staff - Dangote Packaging Limited
Great guy, highly recommended for any complex technical integrations when building a product - an amazing addition to any team.
Emeka Osuagwu
Engineering Manager - CarbonTech Limited
Isaac is a pleasure to work with - approachable, collaborative, and genuinely invested in the success of every project he takes on.
Tai A.
Founder - Vibra Company
07 - Get in Touch
Let's build something together.
Feel free to reach out if you're looking for an integration expert, need support with no-code solutions, or simply want to connect.
Also find me on